2019 Conference Sessions

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Monday, September 30 | 9:00-10:45am

Helping Women Stand Out and Move Up

Many female transportation professionals begin working in supportive positions, such as customer service, accounting and dispatch. Some are afraid to go from what they know to a new job position, or don’t see a career path or their own potential. Some are promoted or make a lateral move, and their training focuses on learning new job duties. They tend to be weak when it comes to coaching individuals, assessing people and processes, dealing with difficult people. They need to learn how to communicate differently to executives. Lori Miller, President of Tooty Inc., will help you to understand how to leverage criticism and failure to improve; and understand how personality, communication styles and the different generations impact internal and external customer service.

About the Presenter

Lori Miller, President, Tooty Inc. brings over 30-years of experience within the trucking industry during which her company has designed, implemented and managed secret shopping, web-based and classroom training, and customer service recognition programs for companies and organizations both small and large. Lori and her team have listened to and evaluated more than 200,000 conversations within sales, customer service, operations, human resources, technical help desk and accounting departments along with training thousands. Ms. Miller’s career in trucking changed when her boss told her, “You’re not going anywhere, you are a woman so stop trying so hard”. That didn’t define her. Ms. Miller is a trusted resource for organizational leaders who want to change workplace culture, improve interoffice/department communication, effectively address complaints and improve customer experience. Past President of the National Speakers Assoc.-Ill Chapter.

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