Lindsay Butler is the Senior Director of Customer Success and Ocean Carrier Sales at DCLI, where she leads customer success strategy for DCLI and RapidLink Repairs, along with the DCLI Ocean Carrier Sales team and CRM management. With a strong focus on operational transformation and customer-centric innovation, Butler has redefined how customer success functions within a traditionally reactive industry.

Since stepping into this leadership role five years ago, Butler has shifted her team from a service-based model to a proactive, data-driven customer success organization. By taking ownership of CRM strategy and implementing a structured onboarding program supported by automation, her team has enabled scalable, high-impact engagement across customers.

Butler partners closely with sales, marketing, and operations teams to align customer outcomes with business growth. One example of this cross-functional partnership is the key role she played in launching myRLR, RapidLink Repairs’ digital platform that enhances the customer experience through real-time service visibility and self-service capabilities.

Passionate about people-first leadership, Butler is committed to empowering teams, especially the next generation of women, while fostering trust-based relationships with customers and partners. She is an active leader within the organization's NextGen employee resource group, where she serves as a mentor and panel speaker, supporting the development of emerging talent across the organization. Through her work, Butler demonstrates how intentional leadership, collaboration, and a customer-first mindset can drive meaningful, measurable impact across the supply chain.