How Research On Remote Work Can Support Driver Engagement and Retention and What Truck Drivers Taught Me About Remote Work
Tracks: HR/Talent Management, Safety & Compliance, Operations
We typically don’t think of truck drivers when talking about remote workers. And yet, drivers – particularly those who drive OTR –are arguably an extreme case of remote worker, in that they are usually physically separated from supervisors and co-workers. As a long-time researcher on remote work, I undertook a study to understand how remoteness affects truck drivers, and how to increase driver engagement and retention. Interestingly, the drivers I studied also gave me new insights on how employers should manage home-based (WFH) remote workers.
This session will summarize the overall business case for driver engagement, followed by insights from research (mine and others) on how to help drivers stay engaged and feel a sense of belonging. I will also describe specific actions taken at one company to strengthen connection and community between drivers and managers. We will wrap up with a brief discussion of what people working from home can learn from truck drivers about remote work. Attend this session to: