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OCT. 26 BLOCK 1 2:15PM - 3:15PM WEDGWOOD

Mastering the Art of Difficult Conversations: Tools for Clear, Confident Communication in High‑Pressure Environments

HR/TALENT MANAGEMENT PROFESSIONAL DEVELOPMENT LEDADERSHIP

About This Session

In trucking and transportation, difficult conversations are unavoidable — whether addressing safety concerns, navigating conflict across departments, or advocating for yourself in a male‑dominated environment. This interactive session gives women practical tools to communicate with clarity, confidence, and emotional control, even under pressure. Participants will learn how to prepare for tough conversations, manage strong emotions (their own and others’), and use language that builds trust rather than tension. Through real world examples and hands‑on exercises, attendees will leave with strategies they can apply immediately to strengthen relationships, reduce misunderstandings, and improve workplace culture. This session empowers women at all levels — from drivers to managers to executives — to speak up, be heard, and lead with impact.

Attend this session to:
  • Identify communication habits that help or hinder effectiveness in high‑pressure situations
  • Apply a simple, repeatable framework for preparing and delivering difficult conversations
  • Strengthen confidence, emotional regulation, and clarity when addressing conflict or sensitive issues

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